Privacy policy

Last Updated: September 2026

At Between The Peaks, we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, enquire about our journeys, or make a booking with us.

1. Information We Collect

When you interact with Between The Peaks, we may collect information such as:

Full name
Phone or WhatsApp number
Email address
Preferred trek or experience
Preferred travel dates
Information you provide through enquiry or contact forms
Booking and payment-related information
Any other information you voluntarily share with us

We only collect information that is reasonably required to communicate with you, provide our services and manage your booking.

2. How We Use Your Information

Your information may be used to:

Respond to your enquiries
Provide trek and travel information
Process and manage bookings
Communicate important updates regarding your journey
Coordinate accommodation, transportation, permits and other services
Improve our website and customer experience
Send relevant updates or offers where permitted

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

To operate our journeys, certain information may need to be shared with trusted service providers such as local guides, accommodation providers, transportation partners, permit authorities or other operational partners.

We only share information that is reasonably necessary for providing the requested service.

4. Payments

Payment information may be processed through third-party payment providers. Between The Peaks does not intend to store complete card, banking or other sensitive payment credentials on its website.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.

You may manage or disable cookies through your browser settings.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms or service providers.

Between The Peaks is not responsible for the privacy practices or content of external websites. We recommend reviewing their respective privacy policies.