Terms of service

Last Updated: September 2026

Welcome to Between The Peaks.

By using our website, submitting an enquiry, or booking a trek or experience with us, you agree to the following Terms & Conditions.

1. About Our Services

Between The Peaks organises and facilitates trekking, travel and outdoor experiences. Our journeys may involve accommodation, transportation, local guides, permits and other services provided by third-party or local partners.

2. Booking & Confirmation

A booking is confirmed only after the required booking amount has been received and confirmation has been provided by Between The Peaks.

Submitting an enquiry or completing a form does not automatically guarantee a confirmed spot.

Availability is subject to the number of participants and operational arrangements for the selected batch.

3. Payments

The booking amount and remaining payment schedule will be communicated at the time of booking.

Unless otherwise specified, the remaining amount should be paid within the timeline communicated by Between The Peaks.

Failure to complete the payment within the specified timeline may result in cancellation of the booking or release of the reserved spot.

4. Participant Responsibilities

Participants are responsible for:

Providing accurate personal information
Following instructions provided by the trek coordinator and local guides
Following safety guidelines
Informing the team about relevant medical, fitness or dietary requirements
Carrying required personal documents and belongings
Respecting local communities, nature and fellow travellers

Participants must understand that Himalayan trekking involves physical exertion, changing weather, altitude and other inherent outdoor risks.

5. Fitness & Medical Considerations

Participants should ensure that they are physically capable of undertaking the selected journey.

Between The Peaks may recommend medical consultation where appropriate, particularly for high-altitude journeys.

Participants are responsible for honestly communicating relevant health or fitness concerns that may affect their participation.

6. Itinerary Changes

Mountain travel is subject to weather, trail conditions, natural events, local restrictions, transportation issues and other circumstances beyond our control.

For safety or operational reasons, Between The Peaks may modify the itinerary, accommodation, route, transportation or schedule.

We will make reasonable efforts to provide the planned experience while prioritising participant safety.

7. Delays & Unforeseen Circumstances

Between The Peaks is not responsible for delays or additional expenses arising from circumstances beyond reasonable control, including severe weather, natural disasters, landslides, road closures, flight disruptions, government restrictions, strikes or other force majeure events.

8. Personal Belongings

Participants are responsible for their personal belongings throughout the journey.

Between The Peaks is not responsible for loss, theft or damage to personal property.

9. Photography & Content

During our journeys, photographs or videos may be taken for documentation and promotional purposes.

If a participant does not wish to appear in promotional content, they may inform our team.

10. Third-Party Services

Certain services may be provided by independent third parties, including hotels, transport operators, guides and local service providers.

Their services may be subject to their own terms and operational conditions.

11. Website Information

We make reasonable efforts to keep information on our website accurate and updated. However, prices, itineraries, dates, availability and inclusions may change.

The final confirmed booking details communicated to the participant will take precedence.